With Matrix and Pentaho Data Integration (PDI), organizations can overcome data management challenges and gain valuable insights for strategic decision-making/, optimizing their operations and accelerating their transition to the cloud. We understand the importance of having an adequate support framework to ensure the continuity of your company’s information processes. Therefore, understanding customer expectations and offering the most effective solution is crucial.
AWS Managed Services
We offer four distinct service options
Monitoring Service
We offer a comprehensive monthly service dedicated to platform monitoring. Our main focus is to maintain service availability for the development team, ensuring they have uninterrupted access to the tools and resources needed for optimal performance.
- Constant Availability
- Early Problem Detection
- Performance Optimization
Management and Configuration Service
This on-demand service covers a range of critical tasks, including user provisioning, job and transformation deployment and scheduling, among others. Designed to meet your specific needs, this service can be accessed through a prepaid hourly system, offering you flexibility and control over your service management requirements.
- Customized Management
- Optimal Configuration
- Specialized Support
Operation Service
We offer a flat-rate service specifically focused on operational aspects. This includes comprehensive monitoring of job executions, as well as Level 1 issue resolutions. Our services cover job restarts, data validation, notification of relevant parties about data issues, and more. Our goal is to ensure a smooth operational flow and address minor issues quickly to maintain system integrity and performance.
- Efficient Operation Management
- Issue Resolution
- Proactive Maintenance
Cell-Based Service
Our Cell-Based Service provides comprehensive third-party administration and development tailored to specific customer use cases. Each cell includes at least one Business Analyst (BA) and one ETL Developer, supported by a part-time Project Manager. This setup ensures a focused and dedicated approach to managing and developing your projects.
- Dedicated Team
- Comprehensive Approach
- Agile Development
These service options are designed to provide a comprehensive and personalized solution that maximizes efficiency, reduces the risk of issues, and ensures continuous support tailored to your business needs.
