Service Desk

As part of our dedication to service innovation and customer support, Matrix offers a comprehensive Help Desk service powered by Jira Service Desk, one of Atlassian’s leading tools. This platform is designed to efficiently manage customer support, enabling quick issue resolution and confident implementation of changes. Our Help Desk provides effective support across multiple channels, including web, email, and mobile environments.

In addition, Jira Service Desk offers usage time tracking, giving our clients clear visibility into progress by monitoring the time spent on consulting, support, and request responses. Jira Service Desk is ITIL-certified, ensuring adherence to best practices and recommendations for IT Service Management with a process-oriented approach.